return conditions

All of the products you buy through the "Sadece Kapi" site are within the framework of consumer rights and are for consumer protection purposes. If the products you have purchased are not produced in original form and in customer-specific sizes, they can be returned to us within 7 days. Return requests after 7 days will not be considered. During the return, the shipping costs will be fully borne by the consumer and the counter-paid cargo will not be received.

If the returned product can be offered for sale again, the price of the product will be returned to the purchasing customer within 24 hours from the customer's return application. During the refund, the expenses specified by the banks, cargo and other intermediary institutions and organizations will be deducted from the fee returned to the customer.

The buyer has the right to withdraw from the contract without giving any reason and paying any penalty if the goods are not produced in special sizes and only according to the buyer within seven days after receiving the goods. In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign, send a copy to the seller with the product, and keep the other copy at his/her responsibility. The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.

There is no right of withdrawal for the goods prepared in special sizes and in special production in line with the wishes of the buyer and / or clearly his personal needs.

In case the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any documents that put the consumer in debt, within ten days at the latest, from the receipt of the invoice containing the withdrawal notification, without incurring any expense to the consumer.

The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.

The general return period for any product purchased inadvertently is 7 days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns must be made with the original packaging.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging that were purchased by mistake, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded.

For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund will be made until the product is returned. The time of reflection of refunds to credit card accounts is at the discretion of the relevant bank.

If the purchase is made with a credit card and in installments, the procedure for returning the product to the credit card will be applied as follows: If the buyer has requested to purchase the product in installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in the event that the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. , if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the buyer will receive the installments paid before the return for another month after the sales installments are completed, equal to the number of installments he has paid before the return, and will be deducted from his current debts.

In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the Bank a single payment.